1. Overview
Growcapitalfx is committed to the highest standards of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance. This policy explains the checks we carry out before and during our relationship with you, and why they are required.
By opening an account you agree to provide the information and documents described below and to keep them up to date. This policy forms part of our Terms & Conditions.
2. Why We Verify Your Identity
- To confirm that you are who you say you are and protect your account from unauthorised access.
- To prevent fraud, identity theft, money laundering and terrorist financing.
- To ensure that funds are returned only to their rightful owner.
- To meet our legal and regulatory obligations in the jurisdictions where we operate.
3. Required Documents
To verify your account you will need to upload clear, colour copies of the following:
Proof of Identity
A valid, government-issued photo ID showing your full name, date of birth, photo and expiry date:
- Passport, or
- National ID card (front & back), or
- Driving licence (front & back)
Proof of Address
A document issued within the last 3 months showing your full name and residential address:
- Utility bill (electricity, water, gas, internet)
- Bank or credit card statement
- Government-issued letter or tax document
Selfie / Liveness Check
A clear photo of yourself holding your ID document, or completion of an online liveness check, so we can match you to your ID.
4. Verification Process
- Register - create your account at trade.growcapitalfx.com.
- Upload documents - submit your proof of identity and address from the client area.
- Review - our compliance team reviews your documents, usually within 24 business hours.
- Approval - once approved you'll be notified by email and can fund your account and trade without restriction.
If any document is rejected, we will tell you why and how to resubmit it.
5. Enhanced Due Diligence
In some cases we may request additional information, for example:
- Source of funds or source of wealth documents (e.g. payslips, bank statements, tax returns, sale agreements).
- Additional checks for Politically Exposed Persons (PEPs) and their close associates.
- Corporate documents for business accounts, including certificate of incorporation, register of directors and shareholders, and ID for all ultimate beneficial owners holding 25% or more.
- Further information where deposit or trading activity is unusually large or inconsistent with your profile.
6. Payment Method Verification
- All deposits must come from an account, card or wallet held in your own name. Third-party payments are not accepted and will be returned.
- For card deposits we may ask for a photo of the card with the middle digits and CVV covered.
- For crypto deposits we may ask you to confirm ownership of the sending wallet.
- Withdrawals are made to the original funding source wherever possible.
7. Ongoing Monitoring
Our compliance obligations continue for the life of your account. We monitor transactions and trading activity for suspicious patterns, and we may ask you to update your documents periodically or when they expire. We screen clients against international sanctions and watch lists.
Where required by law, we will report suspicious activity to the relevant authorities. We may be legally prohibited from informing you that such a report has been made.
8. Restricted Clients
We do not accept clients who:
- Are under 18 years of age.
- Are resident in jurisdictions subject to international sanctions or where our services are not permitted.
- Appear on any sanctions or terrorist watch list.
- Refuse to provide the information requested, or provide false or misleading documents.
We may freeze, suspend or close accounts that fail to meet our KYC requirements.
9. Record Keeping
We retain identification records and transaction history for at least the minimum period required by applicable law (typically five years or more after the end of our relationship with you).
10. Data Protection
All documents are transmitted over encrypted connections and stored securely with strict access controls. Your information is used only for verification, compliance and to provide our services, and is never sold to third parties.
11. Contact Us
If you need help with verification or have questions about this policy:
- Accounts & verification: [email protected]
- General support: [email protected]
- Phone: +44 7832 618928 or +44 7853 702118