1. Introduction
Growcapitalfx ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, contact us or open a trading account, how we use it, and the rights you have over it.
This policy should be read together with our Terms & Conditions and KYC & AML Policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Identity details - full name, date of birth, nationality, and copies of identity documents.
- Contact details - email address, phone number and residential address.
- Financial information - employment status, income, source of funds, payment method details and transaction history.
- Trading information - trading experience, account activity, orders and positions.
- Verification data - proof of address, selfies or liveness checks collected during KYC.
- Technical data - IP address, device and browser type, operating system, and pages visited on our website.
- Communications - messages you send us through our contact form, email, phone, WhatsApp or live chat.
3. How We Use Your Information
- To open, verify and manage your trading account.
- To process deposits, withdrawals and trades.
- To meet our legal and regulatory obligations, including identity verification and anti-money-laundering checks.
- To respond to your enquiries and provide customer support.
- To detect and prevent fraud, abuse and security incidents.
- To improve our website, platforms and services.
- To send you service updates and, where you have agreed, marketing communications.
4. Legal Basis for Processing
We process your personal information only where we have a lawful reason to do so, including:
- Contract - to provide the services you have requested.
- Legal obligation - to comply with financial regulation, tax and anti-money-laundering laws.
- Legitimate interests - to run and improve our business securely, provided your rights are not overridden.
- Consent - for example, for marketing emails. You may withdraw consent at any time.
5. Sharing Your Information
We never sell your personal information. We may share it only with:
- Identity verification, payment and banking service providers.
- Technology providers that host our website, trading platforms, live chat and communication tools.
- Professional advisers such as auditors and lawyers.
- Regulators, law enforcement or other authorities where required by law.
- A successor entity in the event of a merger, acquisition or restructuring.
All third parties are required to keep your information confidential and to use it only for the purposes we specify.
6. International Transfers
Because we serve clients in many countries and operate offices in Australia and the United Kingdom, your information may be transferred to and processed in other countries. Where this happens we take appropriate steps to ensure your information remains protected to the standard described in this policy.
7. Data Security
We use industry-standard safeguards to protect your information, including encrypted connections (SSL/TLS), secure data storage, access controls limited to authorised staff, and regular security reviews. While no system can be guaranteed to be 100% secure, we work continuously to protect your data.
8. Data Retention
We keep your personal information only for as long as necessary for the purposes described above. Records required for regulatory and anti-money-laundering purposes are typically kept for at least five years after your account is closed, or longer where the law requires.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, where we are not legally required to keep it.
- Object to or restrict certain processing.
- Request a copy of your information in a portable format.
- Withdraw consent for marketing at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
10. Cookies & Live Chat
Our website uses cookies and similar technologies to keep it working correctly, remember your preferences and understand how visitors use our site. You can control or delete cookies through your browser settings, although some features may not work properly if cookies are disabled.
We use a third-party live chat service (Tawk.to) and offer support via WhatsApp. When you use these services, your messages and related technical information are processed by those providers in line with their own privacy policies.
11. Marketing
We will only send you marketing communications where you have agreed to receive them or where permitted by law. You can unsubscribe at any time using the link in our emails or by contacting us. Service and account-related messages will still be sent where necessary.
12. Children
Our services are not intended for anyone under 18 years of age, and we do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its "Last updated" date. Where changes are significant, we will notify you by email or through the client area.
14. Contact Us
If you have any questions about this policy or how we handle your information, please contact us:
- Email: [email protected]
- Phone: +44 7832 618928 or +44 7853 702118
- London Office: 10 Bonhill St, London EC2A 4PE, United Kingdom
- Melbourne HQ: Level 10/627 Chapel St, South Yarra VIC 3141, Australia
- Or use our contact form.